Frequently asked questions

What are the fees for using Yella call recording?

Does Yella store my call and audio recordings?

Why should I pay for recordings? Shouldn't call recordings be free on the iPhone?

How do you pay for recordings?

How can I access my recordings?

Is there a guide to adding/merging calls and conference calling for the iPhone?

Q: What are the fees for using Yella call recording?

On installing the Yella call Recording app, you can record 5 calls. Each recording can be of any length upto an hour long. After the 5 trial calls are used, you can purchase top-up plans for 25, 50 & unlimited recordings.

Q: Does Yella store my call and audio recordings?

Yes-all call recordings and associated transcripts are stored securely on Yella servers. We retain recordings for 3 months. Links to these recordings are emailed to the user's registered email address. These links can be posted on blogs or stored in itunes. Please download the recordings if you wish to retain them longer than 3 months.

Q: Why should I pay for recordings? Shouldn't call recordings be free on the iPhone?

There are substantial fees for the server infrastructure we maintain 24x7 for the recorder. To maintain the highest security & reliability levels, we spend $$. Some of these costs are offset with your purchases.

Q: How do you pay for recordings?

Payment
  • Currently, your initial purchase enables unlimited recordings
  • There is no expiry date and your purchases do not expire
  • These purchase options are reserved for some fiture countries where we may not provide unlimited recordings

Q: Is there a guide to adding/merging calls and conference calling for the iPhone?

Please refer to this Apple guide for details on conferencing and merging calls.

Q: How can I access my recordings?

All call recordings appear in the Listings tab of the app. Yella sends a notification when a recording becomes available. We also send the recording & the transcript via email to your registered address.

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Last Updated: 27 November 2022